MEMBERSHIP POLICIES

Our Member Policies help ensure a quality experience for everyone.

MEMBERSHIP SATISFACTION GUARANTEED

At the Y, you’ll find countless opportunities to get moving, experience the joy of better health, and feel a sense of belonging. Our commitment to service and satisfaction is our top priority. If you have a comment, question or concern, please contact your branch’s Member Service Desk to share with us. We are so proud of our staff and our programs that your satisfaction is guaranteed or a refund will be issued.

We strive to listen and learn while being friendly, approachable, appreciative, and promise to follow through every day in order to ensure the best possible experience for our members and guests. Please review our member code of conduct.

CONTACT US

For any questions about membership, or to join the Y, please contact our membership team.

Phone: 774-235-2789

SAFETY POLICIES FOR KIDS & YOUTH

Making sure the Y is safe for kids and families is fundamental to all that we do. Throughout our programs, in our facilities, and with carefully trained staff we implement strict policies to ensure safety. A few of them are described below.

PARENTAL SUPERVISION

Members under 12 years old must be supervised by an adult when visiting the facility; child must be within an arm’s length of the adult. Adult members must be physically present in the pool with children 12 years old and younger. A parent swim pass is available for parents of our youth members for a daily cost of $8.

CHILD WATCH

Family-type members have the benefit of a 2 hour daily period of time to utilize child watch. For children ages 6 weeks-9 years old. This feature is available for $8 to Youth Members. Parents must remain in the Y facility. Children must be signed in and parents/guardians must indicate where in the facility they will be. Only the adult signing in the child is authorized to do sign out.

YOUTH & TEEN MEMBER FACILITY USAGE GUIDELINES

We believe in youth development and healthy living. We encourage kids to begin to workout in our Wellness Centers beginning at age 8. YMCA staff are committed to teaching youth how to properly use equipment and experience the many benefits of a healthy, active lifestyle.

There is a policy in place to protect youth, ages 8-12, interested in working out in our Wellness Centers, participating in our Pools, Gymnasiums, and Teen Centers. We ask that youth go through a fitness orientation with our staff, to ensure a clear understanding of the equipment and safe use of the wellness center environment. Please review our youth & teens facility usage guidelines.

YOUTH & TEEN WELLNESS CENTER ORIENTATIONS

AGES 8-9
Children ages 8-9 are welcome to use all size-appropriate cardio equipment and the stretching area with an adult/parent partner after taking our free Cardio Kids class (no weights, no machines, no functional training, only cardio equipment). Cardio Kids class is set up by appointment and is free to members. For more information and to sign up, contact your branch’s Health & Wellness Director. Following the completion of Cardio Kids, parent/adult must be working out with, and be with their child in the Wellness Center. The parent may not be in another area of the Wellness Center or working out individually. Partner workout is the key to success for 8-9 year olds.

AGES 10-12
Children ages 10-12 are welcome to use all areas of the Wellness Centers with an parent/adult partner after taking our free Youth Strength Training (YST) Class. The parent/adult partner must be with the child, working out alongside at all times. This age group is permitted to use weights, functional training, equipment, and all machines alongside parent/adult partner. The Youth Strength Training class is set up by appointment and is free to members. For more information and to sign up, call your branch at 508-528-8708.

MEMBERSHIP & FACILITY ACCESS POLICIES

JOINER’S FEE

All new members are charged a joiner’s fee. Funds from joiner’s fees are deposited into the Capital Improvement Fund and used for facility maintenance.

DAY PASSES

Persons wishing to try out the YMCA* may purchase a day pass at any Member Service Desk. A photo ID is required for all visitors, age 18 or above, at each visit. The fee for a day pass is $9 for persons of high school age or younger, $12 a day for senior citizens, $16 a day for persons between 18 and 62 years old, and $22 a day for a family.

PHOTO IDS REQUIRED FOR NEW MEMBERS/VISITORS

All visitors 18 years of age and older are required to show photo identification upon each visit. If a visitor cannot comply, he/she will be denied access to the facility. If joining as a new member, we also ask that each adult, age 18 or older, who will be on the membership, come in person and provide photo ID.

A PLACE FOR ALL

We offer confidential financial assistance to families in need. Please download a Financial Assistance Application (or ask for an application at the front desk) and contact our Scholarship Committee at 508.695.7001.

LOCKER ROOMS

Members are required to provide their own locks for daily use and to refrain from bringing cell phones into the locker rooms. Also, please be careful not to leave valuables unattended in the facilities.

INSUFFICIENT FUNDS POLICY

In the event that a member’s bank draft is returned to the YMCA for any reason, a $5 processing fee will be charged to the member. Also, in all instances in which a personal check is returned to the YMCA, a $20 processing fee will be charged.

APPROPRIATE ATTIRE POLICY

Shirts and closed-toe shoes are required to be worn in our Health & Wellness areas with the exception of the indoor and outdoor pool where we require appropriate bathing suit attire.

INCLEMENT WEATHER POLICY

The safety of our members and staff is a priority for our YMCA. During extreme weather conditions we employ an inclement weather policy, using our website home page and branch home pages to alert members of any facility closings or delays and class cancellations.

FACILITY CLOSINGS AND DELAYED OPENINGS

The Hockomock Area YMCA will monitor the weather during the winter months and will be mindful of the safety of our members and staff when deciding to continue a consistent class schedule or to modify the schedule based on the weather conditions.

For all group exercise classes, youth programming and adult programming, the Hockomock Area YMCA will make a decision two hours prior to the start of class and will notify all participants via our website and our Facebook pages.

In the case that the YMCA must close, this communication will be done through our website, Facebook pages and on our phone messages.

CHILD CARE CANCELLATIONS AND DELAYS

It is our intention to operate Child Care and our school-age School’s Out program during regularly scheduled hours. Please be sure to provide your contact information and cell phone number to the facilitator of your child’s program who will alert you in case of any delay or cancellation.